Privacy Policy

Lobster Steak Enterprises Pty Ltd (“us”, “we” or “our”) and/or our subsidiaries or affiliates use, collect, store and disclose information supplied to us in connection with our products or services, whether that be through attending our events, interacting with our website located at [] anD associated online platforms (the “Sites”), or by contacting us in person, by phone, or over email (we will refer to the foregoing collectively as the “Services”).

This Privacy Policy details how we comply with the Privacy Act (1988) (Cth)
(“Privacy Act”) and the Australian Privacy Principles (“APPs”) set out in Schedule
1 of the Privacy Act, and to the extent that it applies, the EU General Data
Protection Regulation 2016/679 (GDPR)

We may update this Privacy Policy from time to time at our sole discretion. Any
variations become effective on posting the updated privacy policy to and we shall have no obligation to provide you
with individual notice of such changes. Your continued use of our products and
services following the publication of any amended Privacy Policy shall signify
your acceptance of that amended Privacy Policy, except where we are otherwise
required by law to seek your direct consent.



Personal Information” means information that can be used to personally
identify you, such as your name, age or date of birth, telephone number, address,
email address, photographs or videos where you are personally identifiable, and
in some circumstances financial information such as your credit card, direct debit
or Paypal account information. If the information we collect personally identifies
you or you are reasonably identifiable from it, the information will be considered
Personal Information.

Sensitive Information” is a special type of Personal Information that relates to
health information, political beliefs, ethnicity, membership of a professional or
trade association, gender, sexual preferences, philosophical beliefs, or criminal
record. We will not collect Sensitive Information except with your express
consent, and then only if collection of such information is necessary for a
particular activity or function.

Usage Information’ means anonymous aggregate data that is automatically
collected through your use of the Website. This includes information that
identifies your device, your operating system, your IP address and dates and
times that you access and use the Sites.

We recognise that Usage Information, whilst for the most part anonymous, can
be cumulatively used to directly or indirectly identify you. Usage Information that
can be used to identify you in any way, together with your Personal Information,
shall collectively be referred to in this Privacy Policy as “Personal Data”.


We collect your Personal Data directly from you, unless it is unreasonable or
impractical to do so.

We do this in a number of ways, including:

  • When you contact us by email, telephone or in writing
  • When you fill out a form on our Sites when completing an application or
    order;when you enter a competition or giveaway; when your subscribe to
    our mailing lists or other direct marketing communications;
  • When you purchase a ticket, register for event access, transfer ticket
    registration, are registered as the recipient of a transferred ticket or are
    registered as the holder of a minor pass or registered as the child of a
    parent of legal guardian attending an event in respect of our festivals or
    events via one of our third-party ticket merchants or ticket resale
  • Recording or photographing you at our festivals or events.

It is your choice to provide information to us. Wherever it is lawful and
practicable, you have the option not to identify yourself when interacting with us.
Please be aware that it is necessary for us to collect your Personal Data to
enable us to provide the Services to you. As such, if you do not wish to provide
your Personal Data, we may not be able to provide the Services to you.

Circumstances where we collect Personal Data about you from sources other
than you directly include:

Where you have consented for a third party to share information with us;
where we are authorised by law to collect the information from a third party;
where it is unreasonable or impracticable to collect the information from you

If we collect your Personal Data from third parties in circumstances where you
may not be aware that we have collected such Personal Data, we will take
reasonable steps to notify you of the collection and circumstances surrounding
the collection.

We may also collect Personal Data from third parties including our contractors
and business partners, advertisers, mailing lists, recruitment agencies and
government entities.


We may collect Usage Data through cookies, pixel tags and other tracking
technologies (collectively Cookies). Cookies are small packets of data that are
downloaded onto your device when you access a website. Cookies hold specific
information that help a Website ‘remember’ your actions and preferences over
time. These are the types of Cookies that we may use to operate the Sites:

Strictly Necessary Cookies – these Cookies are essential to ensure that the
Sites work correctly, and record information that allows you to move around the
Sites and navigate their features;

Performance Cookies – these Cookies collect information about how you use
the Sites, such as how often you access the Sites and if you encounter any

Functionality Cookies – these Cookies allow the Sites to remember the choices
you make to provide a more personalised experience;

Targeting/Advertising Cookies – these Cookies deliver targeted advertising to
you based on your interests and use of the Sites.

Cookies can stay on your device temporarily (“Session Cookies”) or until you
manually delete them (“Persistent Cookies”). Data collected by Cookies does not
identify you, but it does identify your device. Where such data can be
cumulatively used to personally identify you, we will seek your consent to collect
and process such information. You can disable Cookies at any time in your
browser. If you disable Cookies, we cannot guarantee that the Sites will be
available to you in a fully functional form.


The primary purpose for which we collect information about you is to enable us to
perform our business activities and functions and to provide the Services to you.

Other legitimate purposes that you agree we can collect, hold, use and disclose
your Personal Data for include but are not limited to the following: 

  • to provide you with access to the Sites;
  • to approve transactions you wish to make;
  • to send you invoices and receipts;
  • to respond to requests submitted by you;
  • to enhance our products and services;
  • to verify your identity;
  • for our administrative, planning, product/service development, quality
    control and research purposes, or those of our contractors or external
    service providers;
  • to provide you with information about any festivals or events for which you
    have registered as an attendee whether by purchasing a ticket, registering
    for access, being registered as the holder of a ticket or minor pass, by
    having a ticket transferred to you or by any other means by which you may
    be registered as an attendee;
  • to contact you with information which we think you may find interesting,
    only where you have opted in to receiving such communication and until
    you withdraw such consents;
  • to run competitions, promotions, and giveaways;
  • to comply with legal and regulatory requirements;to prevent, detect and investigate potential illegal activities, security
    breaches and fraud; and/or as otherwise required or permitted under any
    applicable law.

For the avoidance of doubt, we will only use your Personal Data for purposes
that you would reasonably expect us to use your Personal Data for in connection
with operating and providing the Services to you, or where we are required by
law to collect your Personal Data. We will not sell, rent, or license your email
address or any of your Personal Data unless we have otherwise obtained your
express consent to do so.

We recognise your right under the Spam Act 2003 (Cth) and the GDPR to opt out
from direct marketing, and as such these consents can be modified at any time
by clicking ‘unsubscribe’ on any direct marketing communications.

Please note certain non-marketing related correspondence from us, including
messages relating to payment, will be automatically sent to you by virtue of your
use of the Services and you may not have the option to unsubscribe from
receiving this correspondence.


You agree and consent that we may disclose your Personal Data to:

  • our directors, officers, employees, contractors, consultants and agents
    external service providers for the operation of our business, and our
    professional advisers such as accountants and solicitors, marketing
    agencies, financial service providers, payment gateways, e-commerce
    platforms and technical support;
  • our Related Bodies Corporate (as that term is defined in the Corporation
    Act 2001 (Cth) and other entities owned or controlled by our directors and
  • our existing or potential agents, business partners or joint venture entities
    or partners, including our third-party ticket merchants and ticket resale
  • our sponsors or promoters (as advertised on our Sites from time to time);
  • specific third parties authorised by you to receive information held by us;
  • the police, any relevant authority or enforcement body, or your Internet
    Service Provider or network administrator, if we have reason to suspect
    you have committed a breach of our terms and conditions or have been
    engaged in unlawful activity, and we reasonably believe disclosure is
  • as required or permitted by any law (including the Privacy Act).

We will take reasonable steps to ensure that these third parties are aware of our
Privacy Policy and are bound by Australian privacy laws.

You can withdraw your consent for us to share your Personal Data with third
parties at any time by emailing, but please note
that withdrawal of such consents may affect your ability to access and use the


You have a general right to access any Personal Data about you that is held by
us, unless a valid exception applies. You can request access to your own
Personal Data by emailing us at

We cannot modify or alter your Personal Data. You acknowledge that it is your
responsibility to maintain the truth, accuracy, and completeness of your
information and your failure to do so may inhibit our ability to provide the
Services. You agree that you remain solely responsible for maintaining the truth,
accuracy, and completeness of your information at all times, and we shall have
no liability to you or any third party arising from your failure to do the same. If you
believe that Personal Data we hold about you is incorrect, incomplete or inaccurate, you may request that we amend it by emailing us at

In accordance with the GDPR, we acknowledge the right of EU subjects to:

  • have their data erased that is no longer being used for a legitimate
  • request a copy of all Personal Data held about you by us in a readable
    format, along with supplementary information to verify that such Personal
    Data is being processed lawfully; and
  • request restricted processing of your Personal Data whilst any complaints
    or concerns are being resolved.

To erase, request or restrict processing of your Personal Data, please email with the subject ATT: PRIVACY OFFICER.


Our Sites may contain links or plugins to other third party websites or
applications, including to our third-party ticket merchants or ticket resale
merchants. Please note that this Privacy Policy does not cover the privacy
practices of any third party site. We do not have access to, or control over, the
technologies that third party sites may use to collect information about you. We
disclaim all liability in connection with the services of any third party sites
integrated or otherwise linked to our Services. If you have any concerns about
the privacy practices of a third party site, we encourage you to reach out to them


We protect your Personal Data through technical security measures i.e. firewalls,
encryption that limit the risk of loss, disclosure, unauthorised access and
modification. No security measures are, however, 100% secure so we cannot
guarantee the security of your information or data at any time. To the extent
permitted by law, we accept no liability for any breach of security, or direct hacking of our security measures, or any unintentional disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain
any information or data.

Notwithstanding the above, we acknowledge our obligation to report any data
breach that is likely to risk the rights and freedoms of natural persons to the
Australian Information Commissioner and, where our data breach involves the
information of EU subjects, report to the European Data Protection Supervisor.
We will also inform you, where possible, if your data has been breached in the
circumstance where it poses a risk of serious harm or your rights and freedoms.


We may, in the course of providing any products or services to you, disclose
Personal Data to overseas countries that are deemed by the EU Commission as
having an ‘adequate’ level of Personal Data protection. Where we transfer data
to a third party in a country where no adequacy decision has been made, we will
take reasonable steps to ensure that the person or entity handling your data in
those countries are bound under contract to meet the requirements of the Privacy
Act, APPs and GDPR (as applicable).


You acknowledge that there is currently a respiratory illness outbreak caused by
a novel coronavirus (“COVID-19”) that is impacting various regions globally.
Different States and Territories around Australia are managing the ongoing risks
of COVID-19 by requiring businesses to collect Personal Information about their
customers for the purpose of “contact tracing”. Contact tracing is the process of
identifying people who may have come into contact with a positive case of
COVID-19, and assists authorities with taking measures to help prevent the
spread of COVID-19 (such as issuing directions to identified persons to get
tested and/or self-isolate).

As a condition of entry into the our festivals and events, we may collect the
following information from you in accordance with any applicable in force
government direction or order for the purpose of contact tracing:

Your full legal name;

Your contact details (e.g. phone number and/or email address);
Your postcode.

We may also require you to provide confirmation that:

  • you do not have COVID-19, and are not awaiting test results for COVID-19
    or otherwise have reason to suspect that you have contracted COVID-19;
  • you have not knowingly been in contact with a person who has tested
    positive for COVID-19 in the last fourteen (14) days;
  • you have not returned from international travel in the last fourteen (14)
  • you have not visited a COVID-19 ‘hotspot’ (as advertised on the relevant
    State or Territory’s health department website) in the past fourteen (14)
  • you are not experiencing cold or flu-like symptoms, including: a cough
    Fever; shortness of breath; sore throat; sneezing and runny nose; temporary loss
    of smell.

This information will be collected from you directly, or from a parent or guardian
where you are under the age of 18.

A direction or order may provide for the submission of contact tracing information
to a government authority directly through an authorised mobile application or
web check-in service (“Check-In Tool”). If you choose to use a Check-In Tool,
your disclosure of Personal Information will be governed by the terms of the
operator responsible for the Check-In Tool. We disclaim all liability in connection
with your use of a Check-In Tool. If you have any concerns about the privacy
practices of any Check-In Tool operator, we encourage you to reach out to them

We will keep all Personal Information collected for the purpose of contact tracing
separate from other data, and will restrict access to such information to our staff
on a ‘need-to-know’ basis. We will only disclose Personal Information to relevant
health authorities or other persons as required under any applicable direction or
order. When we are no longer required to keep such information, we will take
reasonable steps to anonymise or otherwise delete such information.


Thank you for taking the time to read our Privacy Policy. If you have any
questions regarding our Privacy Policy, you can reach us at:
Lobster Steak Enterprises Pty Ltd
Att:Privacy Officer

If you believe your privacy has been breached by us, or have any questions or
concerns about our Privacy Policy, please contact us using the details above. We
will treat your requests or complaints confidentially.